Please tell me how to get back inside my working area where I have all my working files. I am redirected to the trial version and I can not see my working files. My payment is current and I do have at least 223 minutes left of processing. please help.
Hi @Wide.Awake. I’m sorry to hear about the difficulties in accessing your files. I believe that we have open threads with you via email; however, I would like to reiterate that if you are accessing Zoo Design Studio (ZDS) via browser, the files are all cached local to the browser. So, opening ZDS from a different browser would show no files.
We’re currently working to get cloud storage in place which means projects will soon be available from wherever you log on. In the meantime, we’d recommend using the desktop app (download link is in the bottom left corner of the web app) as it allows for multiple projects and stores them as regular files on your operating system. Apologies for the confusing experience so far.