Import STEP file failed

Bug
1

Hi,
I’ve tried to import a STEP file. This is quite important for me to import some existing design for incremental change in Zookeeper. But Zookeeper responded import failed without any detail information. Can you please help to check? I tried to upload the STEP file here, but it’s not allowed. I paste some header lines from the STEP file in this window.
Thank you.
Best regards,

Julian

ISO-10303-21;
HEADER;
FILE_DESCRIPTION((‘STEP AP214’),‘1’);
FILE_NAME(‘5blp2x0h8zxm.stp’,‘2026-05-15T00:46:02’,(’ ‘),(’ ‘),‘Spatial InterOp 3D’,’ ‘,’ ‘);
FILE_SCHEMA((‘automotive_design’));
ENDSEC;
DATA;
#1=MECHANICAL_DESIGN_GEOMETRIC_PRESENTATION_REPRESENTATION(’ ‘,(),#6);
#2=PRODUCT_DEFINITION_CONTEXT(’‘,#7,‘design’);
#3=APPLICATION_PROTOCOL_DEFINITION(‘INTERNATIONAL STANDARD’,‘automotive_design’,1994,#7);
#4=PRODUCT_CATEGORY_RELATIONSHIP(‘NONE’,‘NONE’,#8,#9);
#5=SHAPE_DEFINITION_REPRESENTATION(#10,#11);
#6= (GEOMETRIC_REPRESENTATION_CONTEXT(3)GLOBAL_UNCERTAINTY_ASSIGNED_CONTEXT((#12))GLOBAL_UNIT_ASSIGNED_CONTEXT((#13,#14,#15))REPRESENTATION_CONTEXT(‘NONE’,‘WORKSPACE’));
#7=APPLICATION_CONTEXT(’ ');

2

Hello,

I can look into why the STEP file import is failing. I will start a support request. You should receive an email where you can share the STEP file in a private thread.

Best,

Cameron

1 Like
3

Hi Cameron,
Is there any update on this issue? I have the STEP files ready. Please let me know how I can provide the files for you.
Thank you very much for the prompt support.
Best regards,

Julian

4

Hi Julian,

You should have received an email from us about the issue and can attach the STEP files there.

If you are unable to find the email, you can open a new request here: Contact Us | Zoo then reply with the attached files.

Best,

Cameron

5

Hi Cameron,
Sorry that the email was filtered as SPAM.
I have replied the email with the STEP files.
Please help to check.
Thank you very much for the prompt response.
Best regards,
Julian