Using Zoo Design Studio v1.4.12. Network health shows offline within Zoo while computer network health is fine. This was previously not an issue (within the last couple of weeks).
For the last few days, I am unable to resume sessions shortly after starting and basic calculations are taking a long time (and using credits) - I would estimate 90% of my time is waiting for a response rather than doing meaningful work in the application.
Resuming a project in the Web UI does not seem to work either.
Hey @TG_ZM,
We’re sorry to hear that you’re experiencing time out issues and sessions cut short even with the new update.
We at Zoo would like to investigate the matter further. Would you mind sending your concern over to us via the Support Contact page? Having the email on your account allows us to investigate the issue through our proper channels.
Sure thing, I just sent a support contact.
One minor update - clearing the chat allowed zookeeper to rebuild the project and start working again (without prior context), but it stopped again after a few minutes. This was repeatable twice so far on zoo studio.
Update 2: Zookeeper is working again after trying to reconnect 6 times.
Will continue to update if it stops again.
Update 3: Stopped working again, with network still showing green. Different failure mode - now there is just a response pending (10 minutes and counting) which I can only stop by clearing the chat and starting again. I should mention this is a relatively simple project with minimal context/files.
Thank you for the updates, and for putting that ticket in! Our dev team is investigating your findings as we speak. Going forward, I will be communicating with you on the ticket, so the moment we have more information, I’ll update you there with our findings.
