You are changing the terms of prepaid agreements? Unlimited reasoning is what I paid for, for a year in advance. How do you consider it ethical to do this instead of raising prices on new subscriptions and renewals? We had an agreement and you have had my money this whole time. I only had to upg…

No, now you’re fishing to find something else to attach your misstep to. Put that behind us now instead of dwelling on it. My concern from the beginning was for all users whose agreements were violated and put back into the arena of having our prepaid unlimited time converted into pay as you go af…

Hi Sid, I understand your frustration, especially if you chose Pro for unlimited reasoning time. We can’t sustainably offer unlimited reasoning time at Pro’s current price. Moving to 2,500 minutes- over 40 hours - per month allows us to keep the subscription price the same while continuing to supp…

Again, you seem to think saying don’t worry, you’ll still paying the same for limited usage instead of the unlimited usage you prepaid for is somehow acceptable. This isn’t my “frustration”, it is a post-facto change to a pre-paid plan. It is a change in terms to reduce promised delivery of servic…

Karan - Why delete your post? It was another perfect illustration of the problem. Cited how this AI performs compared to others you use, noted the problems with it introducing mistakes and how you also paid for unlimited because at least that gave us the tokens to spend the amount of time needed t…

Here was another similar issue someone reported with Keeper using up all of their tokens in the same fashion - Dispute of $122.71 Zookeeper overrun and failed payment attempt Seems interesting that so many of us have had the same problems where the only solution is keep putting in your time and pay…

Another example here [image] empty code files and loops Support as a [person of limited life ive totaly wasted 3 evenings of them trying to get a fairly simple wedge shaped box done. reasonably pleased with first effort but this kept sending the files with no …

And another here [image] Zoo fails to write its own part KCL files to the project directory Support The Zoo desktop app regularly stops being able to write its own KCL files to the local drive project folder Zoo itself created when the project was initially st…

Another example of having to repeat waste time on multiple failed activities [image] Cant export file Bug I keep trying to export my part as an stl but it keeps failing. Ive broken up the project into parts and each part fails to export.

Another here [image] API Charges On Pro Plan Support Hi Zoo Team, I recently subscribed to the Pro Plan because I really enjoy using Zoo for my CAD workflow and wanted to support the platform. I was wondering if it would be possible to waive the API charges …

And more wasted credits [image] Enter the prompt word, and it keeps loading without responding. The image will be returned, and it is also consuming resources. Bug I have set up the environment and API token for the “Text to CAD User Interface” project on GitH…

So… why not fix the problems being caused by the system requiring more and more of our time to fix? That reduces your costs and doesn’t hurt your customer base. Again, this isn’t frustration because of why I went pro, it is a breach of agreed service terms. I and many others HAD to go pro to dea…

Changing billing terms on PREPAID ACCOUNTS

Support

X.Sid October 20, 2026, 11:21pm 7

Another example here