We have this forum where we report issues and very little to nothing seems to get fixed. Support’s solution to wasted cycles has been to do nothing. They changed token renew date from first of the month to your signup anniversary with zero communication about that change (you can read inquiries people have made here). I didn’t get renewed tokens for the month, contacted support and they gave me some tokens once and this was in a thread where others had not gotten their paid token rollover either. The next time i tried to use my tokens before the end of the month and it didn’t renew on the first as they said it does before. Now it happens on your signup date anniversary each month (even though it had not been updated then either) and I contacted them about AI waste eating up my time and needing them to look into it. I was ignored until after I upgraded to a pro plan to unlock more time to finish my project. Then the response was thanks, you shouldn’t have any problems now that you have unlimited reasoning time with your pro plan upgrade. That’s right - not renewing on anniversary as claimed, not renewing on first of month either - then don’t you worry, now that you paid more you should be fine. That itself was distasteful, now the message is post-facto we changed your prepaid unlimited reasoning time and cut it down without telling you in advance but don’t worry - you’ll still pay the same price. SAME PRICE FOR WHAT? MAKING IT POSSIBLE TO RUN OUT OF TOKENS AND PAY MORE BY THE MINUTE??? If the business model wasn’t sustainable then it shouldn’t have been available. I supported them with an exorbitantly large subscription price ONLY because the system seems designed to inject problems and extort us for more money to fix them. If we didn’t have to waste so many processing cycles “fixing” things the system decides to inject and problems it creates then ZOO’s costs would be reduced.
So far they have done NOTHING to deal with the system problems because it was making them more money pushing people to buy unlimited time BECAUSE WE HAD TO.
Now they take away time we PREPAID for in a BUSINESS AGREEMENT because they aren’t getting to keep excess profits as processing costs increase. That is a THEM PROBLEM. They violated our prepaid business agreements with ZERO NOTICE. They didn’t even start trying to credit a little extra in this month until AFTER THE BACKLASH. What good is giving me a whole 2500 credits for a couple of days before it disappears on my anniversary date?
The way to cut costs is to fix the problem. Instead they send minutes of usage on the side as a way to try to get people to not post their concern about this fraudulent business behavior. Getting some bonus tokens as hush money isn’t how you fix the problem. Thanks for the tokens, but that doesn’t make it right. Any prepaid agreements should be honored. Price increases ONLY happen at subscription signup or renewal, not mid-term.
Fix the AI to stop sabotaging our work to get us to use up our tokens and buy more. Even before this change I had to constantly tell the AI that we had unlimited tokens. Every time I would start working on something it would say something like “Looking at 28 tokens but our budget is only 12 so I have to limit xyz” which was short-changing our reasoning time to begin with and sabotaging solutions to what it could do as quickly as possible and choose paths to limit how much work or analysis was put into things. That’s a problem, too - that’s pretty sneaky but we could all see it if we read what was going on in the “thinking” section.
So again, let’s get those unlimited minutes back for ALL prepaid Pro accounts and let people decide if they want to continue doing business with you when they reach their subscription renewal date. That’s the point of paying for an annual plan - we locked in an agreement. You breached the agreement without notice or warning.
Brandon if you propose a system that lets us submit stolen reasoning time consider it is NOT a large lift or effort to add a form -but it is better to have it here as well so there is transparency on just how often we are all hit with the same shady practices. I don’t really want excuses from them, I want them to restore service to the agreed upon levels for the agreed upon and PREPAID price. This is very disreputable way of going about business, and you shouldn’t be duped by the way they want to take everything offline. They would have no sympathy with users if we don’t pay our bill, and you can count on that. If I said hey I agreed to pay you x for this subscription but I’ve cancelled payment at the bank but dont’ worry, you’ll still get to provide me with the same access and service without payment I’d be laughed out of the room. That’s not how it works, it shouldn’t be considered any differently when they are on the side failing to meet their part of the agreement.
Seriously, how does anyone think this is acceptable? It’s clear we don’t, are they just sending everyone else side credits as well trying to get everyone to be quiet?
So far the solution is ignore, bribe, comment how great it is we share feedback, bribe, still do ABSOLUTELY NOTHING to honor their agreements or make this right. No fixes to the system’s poor behavior ever that I’ve seen - and they like it that way. It makes more money for them if you have to keep fixing the mistakes they introduce. Why fix that? Processing costs increase, just screw over your customers by removing the only reason they upgraded to be able to fix the flaws the system continues to create. No, giving me a form to type into and never get the situation handled would not be enough for me personally. Everyone should be on here posting about their issues and keeping things transparent instead of being robbed in the dark separately. I appreciate that you are trying to offer solutions but there are no other solutions that are going to make it right. They need to restore us all to our agreed upon service levels and keep up their end of the agreements. If they need more profit they need to fix this to be a more profitable system by IMPROVING IT instead of by reducing agreed up prepaid agreements as a money grab and keeping the problems out there to screw us into paying more as we go on top of having paid for unlimited to get us to sign up. Disgraceful.