Dispute of $122.71 Zookeeper overrun and failed payment attempt

Subject: Dispute of $122.71 Zookeeper overrun and failed payment attempt

My Zoo Design Studio account is blocked after an attempted charge for
$122.71 in Zookeeper overrun usage.

I dispute this amount and request that all collection attempts be
paused while the usage is reviewed.

During this project, Zookeeper repeatedly:

  • spent long reasoning periods without producing the requested model;
  • reported successful validation when the active viewport was empty
    or showed unrelated geometry;
  • created broken imports and files with red execution errors;
  • encountered unsupported boolean and intersection operations;
  • regenerated obsolete or incorrect geometry;
  • required repeated correction prompts for the same failures.

Please provide an itemized usage report containing:

  • timestamp of every billed Zookeeper call;
  • duration and charge for each call;
  • execution status of each call;
  • whether current-revision geometry was actually produced;
  • which failed, interrupted, or invalid calls were charged;
  • the subscription allowance applied before the overrun.

Please reverse charges for failed, invalid, duplicated, or misleadingly
reported runs, confirm whether any payment was successfully collected,
and keep pay-as-you-go disabled until I explicitly authorize it.

I also request that my project files remain accessible while the
billing dispute is reviewed.

Hey @subsequent-meal

In order to best support you, can you email [email protected]? Make sure to use the same email that you have used to sign up for Zoo.dev. From there we can help with billing issues.

Regards,

Ryan