When i signed up a month or two ago it said $99/month = unlimited usage and get as much work … im not sure what happened but i logged into today and it says i am out of usage for the next 28 days but I HAVENT EVEN USED ANYTHING AT ALL IN THE LAST WEEK OR TWO … what is going on?

Ya I just noticed this as well. I agree unlimited is expensive for them to sustain in the long run but its fraud to sell a service as unlimited per month and then mid way through just pull the rug out and say “never mind you only get 2500 mins. per month and you’ve used them all already, good luck.” …

Hey Karan, Just a little bit ago, today, we changed Pro from unlimited Zookeeper reasoning time to 2,500 reasoning minutes per month, with the subscription price staying the same. We understand this is a significant change, especially if you chose Pro for unlimited access. We did send an email expl…

@Brandon.S Sorry! The 10/16 was actually just a human typo in the email and it should have said today’s date, 10/19. You can read my response to the original post but we did just do a refresh on everyone’s monthly allowances to make sure everyone is settled in and good for the month and to account f…

I saw that. Thank you for that. I know you guys are in a tough spot trying to mitigate your costs and providing the best you can for us, but from a consumer standpoint its never a good thing to just change terms of service with no notice. For future I would expect 90 days notice for a massive terms …

Thank you for the fast reply. I understand that from a business point you guys need to do what you have to do but it really does suck that there is no longer an unlimited option. I had spent a lot of time learning this software and the zookeeper is something that i genuinely enjoy using. Now i have …

Hello Karan, Thank you for sharing your concerns. I understand why this change is frustrating, considering the amount of time you put into learning and working with Zookeeper. The cost of running Zookeeper means we cannot sustainably offer unlimited reasoning time. Moving to a monthly allowance hel…

Hello Brandon, We absolutely appreciate your expressing your concerns with receiving updates on terms. We understand that our customers want to make sure they have time to prepare and make their considerations when our plans are updated. We consider the time needed in the future to make sure you an…

It doesn’t seem like they understand at all - to cut costs they should fix all of the wasted cycles or costs trying to correct the mistakes the system injects for no reason other than to cost us more time and resources. This is not ok. I’m an avid supporter and have a pro plan, but it was only nec…

I pay $99/month and there no usage left?

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X.Sid October 20, 2026, 11:45pm 10

here are plenty of examples of the system being the problem - let’s fix that to make the business sustainable instead of alienating your prepaid customers