I paid for a new plan but it hasn't updated

Support
1

Fiz o pagamento de um novo plano mas não atualiza na plataforma.

2

Hi Denise,

Thanks for reaching out and I’m sorry for the inconvenience, as well as my reply in English here. I’m looking into your account now and I might reach out privately from [email protected] to ask for more details related to your account.

Best,
Pierre

3

Hi Denise,

I see you indeed upgraded to a Pro plan, thank you! You had pending pay-per-use charges that probably accrued before you upgraded, and that caused a block on your account. So I went ahead and cleared those up for you, and your Pro plan should now be good to use!

Let me know if you face any other issues.

Best,

Pierre

4

Obrigada Pierre! Agora aguardo que me retornem, até agora nada! Preciso finalizar meu projeto =DD

5

Did you get my reply from [email protected]? Your Pro account should be good now. I should suggest clicking Refresh too if you are still stuck.

6

Já atualizou, não aparece mais aquela mensagem de “conta bloqueada”, no entanto, ninguém me retorna no chat e eu precisa terminar meu projeto!

7

Hi Denise, I replied to your email. Let’s continue the conversation there regarding your account details. I hope we can resolve this quickly.

Best,

Pierre

8

onde clico para atualizar?