Refund Request: Incorrect Billing for Canceled $99 Subscription Plan

Support
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Dear Support Team,

I am writing to request your assistance regarding a potential billing issue with my account.

On April 20, 2026, I upgraded my subscription to the $99 plan. However, shortly after enabling it, I decided to cancel the plan.

I noticed that my account was successfully charged $99 for this transaction (Invoice #: LCOUS2P9-0004), but no refund was issued after I deactivated the service. The invoice status still shows as “PAID” without any refund or prorated credit applied. I suspect this might be a system error.

Could you please review my account activity and billing records to verify the cancellation? I would greatly appreciate it if you could process the refund for the $99 charge. I have also attached a screenshot of my invoices for your reference.

Thank you for your time and help!

Best regards,
Big BadBad

[email protected]

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Hi Big BadBad,

I see your open support ticket in our system. We can definitely help you process this refund and will follow up by email on this ticket.

Thanks,

Austin