Unable to Purchase Zoo Plus Plan – Payment Error

Support
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1

I am trying to purchase the Zoo Plus Plan, but I keep encountering an error message during the payment process. Please see the attached screenshot for reference.

The message states:

already exists: stripe-customer "a5b8cf29-46ef-4294-8d90-f1lb35af7682"

Because of this issue, I am unable to complete my payment and activate the plan. Could anyone kindly look into this matter and advise me on how to proceed?

I would greatly appreciate your prompt assistance, as my free credits are gone & I need to start the Zoo Plus Plan.

2

Hello!

Thanks for the report, we have just deployed some fixes, could you please retry and let us know if you’re still encountering the same issue?

Thank you!