I updated my card for my payment a few hours ago, and it still won’t allow me to get in because it says I still need to update my payment.
Thank you for your patience. It looks like you had a duplicate payment method, one of which was missing your billing address. I removed the duplicate. Please try again and let me know how it goes!
Evening
I have a similar issue. I’ve added a new card, but the payment still hasn’t updated.
Thanks for reaching out.
Please send an email to [email protected] from the same email address you use for your Zoo account so we can look up your details and fix the payment issue on your account.