Zoo is blocked from phoning home

What specific requirements does the Zoo desktop app have for communicating with Zoo home base? E.g. specific ports?

I installed Zoo at work, because (as a work sanctioned project) I want to test its generative modelling capability. But when I start the desktop app, I just get the spinning wheel. It can’t connect, despite our IT policy allowing ‘normal’ internet traffic. It works on my home PC.

Hey @shall-temperzone,

The app requires ports tcp 443 and udp 3478.

What OS are you using the Design Studio on? windows?

Ryan

Hi @ryan ,
Yes I’m using Windows 11.
We got UDP port 3478 unblocked and it’s working now.

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